Return policy

Please note: we do not accept free returns, there are costs involved.

Is it possible to return my order? Yes, that is possible.

If you are not satisfied with the items you have ordered, you have the option to return them within 14 days of receipt.

In this case, the order must meet the following conditions:

  1. The order still contains all suitable parts, components and the packaging is exactly as the product has arrived.
  2. Normal use of the product is visible; Damage due to careless use is excluded.
  3. Products for which hygiene is important must be thoroughly cleaned before the return process starts.
  4. The product was found immediately as defective upon receipt.
  5. We have the right to charge the customer shipping costs.
  6. A return is processed within 7 working days and if the conditions are met, the return is officially recognized within this period.

*We reserve the right to refuse returned items if we suspect that the items have been used or are damaged outside of our fault.

How can I return my order? If your order meets the above conditions, you must do the following to start the return process: -Rever an e -mail to: info@kompresso.nl -A ensure that the e-mail contains the following information:

Order number reason for the Return request photo of the product in case of break first name + last name of the customer's address of the customer

We will then contact you and give you the return address. Never send the return shipment to the sender; We will send you the right address after you have asked us for this. You, the customer, are responsible for the shipping costs of returning the product.

Stornobau

The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who performs a legal act for purposes that are mainly related to his commercial or independent professional activity:

A. Cancellation Conditions Retention Right The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, has received or received the last goods.

Since we work with a fully automated system, orders are carried out immediately once they are placed. That is why we cannot interrupt the shipping process until the delivery has taken place, so a reimbursement is not possible upon receipt of the goods.

To exercise your right of withdrawal, you must inform us (Kompresso) via a clear statement (for example by e-mail) of your decision to withdraw from this contract. The cancellation is complete when we have received the goods. The costs of returning the goods are for the account of the buyer.

Registration for shipments in Transit

Because our goods are sent from Asia, there can be longer transit times that we have no control over. If the goods are already on the way to you, cancellation is not possible. Wait until you have received the goods and then send them back to us. You can of course inform us about your cancellation in advance.

To guarantee you the fastest possible reimbursement, we ask you to send us a shipping confirmation.

Consequences of withdrawal If you withdraw from this contract, we must repay all payments we have received from you, with the exception of the delivery costs (with the exception of additional costs arising from the fact that you have chosen a different delivery method than the cheapest Standard delivery that is offered by us), without unnecessary delay and no later than fourteen days after the day on which we were informed of your withdrawal from this contract and receipt of the goods. For this reimbursement we will use the same payment method that you used for the original transaction, unless explicitly agreed otherwise with you; Under no circumstances will you be charged for this reimbursement.

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